Privacy Policy
This Privacy Policy explains how Glynos Interactive (“Glynos Interactive”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit or use our website, purchase our products, contact us, or otherwise interact with our services.
Glynos Interactive acts as the data controller for the personal data described in this Privacy Policy.
We are committed to protecting your privacy and processing personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
1. Personal Data We Collect
Depending on how you interact with our website, we may collect the following categories of personal data.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
IP address;
browser type and version;
device type;
operating system;
approximate location derived from your IP address;
date and time of access;
pages visited;
referring website or source;
interactions with the website;
cookies and similar technical identifiers.
This information may be used to operate the website, maintain its security, detect abuse, and understand how visitors use the website.
Information you provide directly
When you contact us, create an account, subscribe to communications, or purchase a product, we may collect information such as:
first and last name;
email address;
billing information;
billing address;
country of residence;
order and transaction information;
account information, where applicable;
messages and information provided when contacting customer support.
We only collect personal data that is reasonably necessary for the relevant purpose.
2. Why We Process Your Personal Data
We process personal data for the following purposes.
Operating and securing the website
We may process technical and usage information to ensure that the website functions properly, prevent fraud or abuse, maintain security, and diagnose technical problems.
The legal basis for this processing is our legitimate interest in operating and protecting our website and services.
Processing purchases and providing our products
If you purchase a game or other digital product directly through our website, we process the information necessary to:
process and manage your order;
provide access to the purchased product;
send order confirmations and service communications;
manage refunds or support requests;
fulfil our contractual obligations to you.
The legal basis for this processing is the performance of a contract or taking steps at your request prior to entering into a contract.
Legal, accounting and tax obligations
We may retain and process transaction and billing information where necessary to comply with accounting, tax, legal, or regulatory requirements.
The legal basis for this processing is compliance with a legal obligation.
Customer support and communications
If you contact us, we process the information you provide in order to respond to your request, provide technical assistance, or resolve issues relating to our products or services.
Depending on the nature of the request, the legal basis may be the performance of a contract, steps taken at your request before entering into a contract, or our legitimate interest in communicating with users and customers.
Newsletter and marketing communications
If you voluntarily subscribe to a newsletter or other promotional communications, we may use your email address to send information about our games, updates, releases, demos, events, and promotions.
The legal basis for this processing is your consent.
You may withdraw your consent at any time by using the unsubscribe link included in our communications or by contacting us.
3. Payment Processing
Payments may be processed through third-party payment providers such as [Stripe / PayPal / other provider].
Where payment information is entered directly into a third-party payment service, Glynos Interactive does not receive or store your full payment card details.
The relevant payment provider may process your personal data independently in accordance with its own privacy policy and applicable legal obligations.
4. Third-Party Platforms and Game Stores
Our games may also be sold, activated, downloaded, or distributed through third-party platforms such as Steam or other digital storefronts.
When you use those platforms, personal data collected directly by the platform is processed according to the platform's own privacy policy.
Glynos Interactive is not responsible for personal data processed independently by third-party platforms.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function correctly and do not normally require consent.
Other cookies, such as advertising, profiling, or certain analytics cookies, may require your consent before they are activated.
Where required by law, these cookies will only be activated after you have provided your consent through the website's cookie management system.
You can withdraw or modify your consent at any time through the cookie preferences available on the website.
Further information is available in our Cookie Policy.
6. Who We Share Personal Data With
We may share personal data with third parties only where necessary for the purposes described in this Privacy Policy.
These parties may include:
website hosting and infrastructure providers;
payment processors;
email and communication service providers;
analytics providers;
customer support or technical service providers;
accountants, legal advisers, and other professional advisers;
public authorities where disclosure is required by law.
Depending on the circumstances, these organisations may act as data processors acting on our instructions or as independent data controllers.
We do not sell personal data to third parties.
7. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (“EEA”).
Where personal data is transferred to a country outside the EEA, we take appropriate measures to ensure that the transfer complies with applicable data protection law.
Such transfers may rely, where applicable, on:
an adequacy decision issued by the European Commission;
Standard Contractual Clauses approved by the European Commission;
other lawful transfer mechanisms permitted under the GDPR.
You may contact us for further information regarding the safeguards applicable to international transfers.
8. How Long We Keep Your Personal Data
We retain personal data only for as long as necessary for the purposes for which it was collected or as required by applicable law.
In particular:
order, billing, and accounting information may be retained for the period required by applicable tax and accounting laws;
customer support communications may be retained for as long as reasonably necessary to resolve the request and manage potential disputes;
newsletter information is retained until you unsubscribe or withdraw your consent;
technical logs and security information are retained only for the period reasonably necessary for website security and troubleshooting;
cookie-related information is retained according to the retention periods described in our Cookie Policy or cookie management system.
9. Your Rights
If the GDPR applies to the processing of your personal data, you may have the following rights:
the right to be informed about how your personal data is processed;
the right to access your personal data;
the right to correct inaccurate or incomplete personal data;
the right to request deletion of your personal data;
the right to request restriction of processing;
the right to object to certain types of processing;
the right to data portability where applicable;
the right to withdraw consent at any time where processing is based on consent;
rights relating to certain automated decision-making and profiling activities.
These rights may be subject to limitations or exceptions provided by applicable law.
To exercise your rights, please contact us at:
We may need to verify your identity before processing certain requests.
You also have the right to lodge a complaint with the competent data protection authority.
If you are located in Italy, the competent supervisory authority is the Garante per la Protezione dei Dati Personali.
10. Links to Other Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party website or service you visit.
11. Data Security
We implement reasonable technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can guarantee absolute security.
12. Legal Disclosures
We may disclose personal data where required or permitted by law, including where necessary to:
comply with a legal obligation or lawful request from a competent authority;
establish, exercise, or defend legal claims;
prevent or investigate fraud, security incidents, or unlawful activity;
protect the rights, property, or safety of Glynos Interactive, our users, or others.
13. Children's Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal data from children except where permitted by applicable law.
If you believe that a child has provided personal data to us unlawfully, please contact us so that we can investigate and take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations, or data processing activities.
Any updated version will be published on this page together with the date of the latest revision.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have any other privacy-related request, you can contact us at:
Glynos Interactive
Email: info@glynos-interactive.com820013